Octopus Electroverse Ltd - General Terms and Conditions for Fleet Charge

Last updated October 19 2026

Definitions

"Application Process" means an application for the use of Fleet Charge, completed by you and submitted to us over the internet or made with us on the telephone or in person.

“Authentication” means the process of an EV Charge Point authenticating you as a user in order to give you access to the service.

"Charge Point Operator" refers to an operator or operators of charging hardware and their associated charging network.

“Charges” means the charges for the use of Fleet Charge, being a calculation based on time and/or total energy consumed at an EV Charge Point, and other ancillary costs, fees and/or penalties, for example parking or plug-in fees.

"Charging Data Record" means information relating to a single (or multiple) charging session(s), sent to us by the relevant Charge Point Operator.

"Contract" means these Terms and Conditions (the “Driver Terms”) and the applicable Charging Data Records, which together govern your use of Fleet Charge.

"Contract Start Date" means the date you accept these Driver Terms in Fleet Charge.

“Electroverse” or “Octopus Electroverse” is the name given to the entire product offering, which consists of a method for you to access multiple electric vehicle charging networks and for the charges associated with your usage of those networks to be included on a single bill. The physical card that you may use to access a number of public charging networks is referred to as the ‘RFID Card’.

“Employer” means the business that has entered into the Fleet Terms with us and has given you access to Fleet Charge.

“EV Charge Point” means equipment that provides electric charging for plug-in electric vehicles.

“EV” means electric vehicle.

“Fleet Charge” means the Octopus Fleet driver app, and the services accessible through it, provided by us to users on your Employer’s account, including public charging and any other services we make available through it from time to time.

“Fleet Terms” means the Octopus Electroverse Limited General Terms and Conditions for Octopus Fleet, as published at https://octopusfleet.com/legal/terms-and-conditions-en, between us and your Employer.

"Privacy Policy" means our policy on how we manage your personal data.

“RFID Card” means a unique radio-frequency identification card or fob provided to you by Octopus that is associated with you and your account uniquely and can be used to access EV Charge Points (such initial card or fob shall be free of charge, and we reserve the right to charge you for subsequent RFID Cards).

"Working Day" means any day other than a Saturday, a Sunday, Christmas Day, Good Friday or a day that is a bank holiday in the United Kingdom.

"we", "us", "our" and “Octopus Electroverse” in each case refers to Octopus Electroverse Limited (company number 15274675), having its registered address at UK House, 5th Floor, 164-182 Oxford Street, London, W1D 1NN.

"you", "your" and "Customer" in each case refers to the person or persons (including legal persons) named in the Application Process or any persons notified to us from time to time and accepted by us.

1. Introduction

   1. Please read these Terms and Conditions carefully so that you fully understand your commitments and our responsibilities.

   2. Your Employer has entered into the Fleet Terms with us. The Fleet Terms govern the Fleet services we provide to your Employer and the Charges your Employer pays for them.

   3. These Driver Terms are a separate agreement between you and us. They govern your access to and use of Fleet Charge as a user on your Employer’s account.

   4. If these Driver Terms conflict with the Fleet Terms in relation to Charges, invoicing, Memberships or your Employer’s account, then the Fleet Terms between us and your Employer shall take priority. Nothing in these Driver Terms changes your Employer’s obligations under the Fleet Terms. On matters relating only to your own use of Fleet Charge, including your conduct and your personal data, these Driver Terms apply.

   5. Your access to Fleet Charge depends on your Employer’s Fleet Terms remaining in force and your Employer keeping you active as a user. If either stops, so does your access.

2. Contract Start Date

   1. Your Contract with us starts when you accept the Terms and Conditions as part of our Application Process.

   2. By agreeing to this Contract, you are agreeing that you will:

      1. Register your details (including name, email and country) as part of the Application Process;

      2. Only have one active Fleet Charge account for business use at any time. You may have additional accounts related to a personal account;

      3. Provide us with an address that allows you to receive the RFID Card by post if you place an order for an RFID Card;

      4. Have a mobile phone that gives you access to third party apps if you wish to install and use the Fleet Charge mobile application;

      5. Keep all your relevant personal details accurate and up to date on our systems, and promptly make any relevant changes to your contract via email, phone or your online account; and

      6. Should you fail to meet any of the conditions set out in clause 2.2, or if you commit a serious or repeated breach of this Agreement, we reserve the right to terminate your access to Fleet Charge.

3. Accessing the EV Charge Points

   1. To make use of the EV Charge Points, you will need to use the RFID Card or an internet-based authentication system, on Charge Point Operator networks that we work with, to start and stop charging.

   2. We will not be able to grant you access to Fleet Charge if we have not obtained all the information we need to initiate access.

   3. Please note that you are responsible for complying with any EV Charge Point usage instructions or conditions applied to charging by a Charge Point Operator. By agreeing to these terms and conditions you are hereby acknowledging and agreeing that you will comply with any such instructions at all times when using the EV Charge Point.

4. Our Prices and Charges

   1. Your Employer is responsible for paying all Charges arising from your use of Fleet Charge, in accordance with the Fleet Terms. We will invoice your Employer, not you. Any arrangements between you and your Employer about business and personal use, expenses or tax are solely between you and your Employer and do not affect the Fleet Terms.

   2. Our charges for your use of the EV Charge Points will vary based on the Charge Point Operator that you are using.

   3. Charges are based on the Charging Data Record we receive from the relevant Charge Point Operator. Charges are made up of, but not limited to: volume of energy consumed, connection fees, time spent charging, and parking fees. Electroverse sets the applicable energy and time-based rates, which can be found on our Fleet Charge app.

   4. We may round calculations to 4 significant figures to present charges clearly. For example, unit prices and monthly amounts may be rounded to the nearest 0.01 of the applicable currency.

   5. Additional or replacement RFID Cards must be requested through your Employer’s Admin. Any fees for RFID Cards, VAT, or other costs arising from your use of Fleet Charge are payable by your Employer under the Fleet Terms, not by you.

5. Payment

   1. You do not need to provide a payment method to use Fleet Charge. Payment is made by your Employer under the Fleet Terms.

   2. We may refuse to process any transaction we consider fraudulent or suspicious.

   3. If your Employer’s payment fails, we may suspend your access to Fleet Charge in accordance with the Fleet Terms.

6. Changing the Contract

   1. We can change the terms of your Contract at any time, which may include situations where it is necessary for us to comply with any laws, or other rules that we are obliged to follow.

   2. We will inform you of any changes and the latest copy of our Terms and Conditions will be available on our website.

   3. If we propose to make changes to your Contract that are not to your advantage, we will give you reasonable notice of the changes. If you do not agree with the changes, you can stop using Electroverse without penalty.

   4. By continuing to use the Fleet Charge App] you agree to these updated terms.

7. Ending or Suspending the Contract

   1. We may end this Contract immediately if:

      1. You are in breach of the Contract;

      2. Your Employer does not pay What is owed to us when it is due; and/or

      3. We decide to stop offering the services provided under this Contract

   2. In addition, we may suspend your access to Fleet Charge if:

      1. Your Employer has not paid for your usage to date;

      2. You are in breach of this Contract;

      3. We have reason to believe you may have damaged or tampered with the EV Charge Points;

      4. We have reason to believe that your account has been used for fraudulent or malicious activities;

   3. We are required to do so by any law, code or agreement. Please note that, if you choose to terminate your account, the account will remain dormant on our system for a period of 2 months following termination. This will allow us to ensure any invoices which are delivered late by any Charge Point Operators can be passed on to your Employer.

   4. We may end this Contract for any reason on the provision of 14 days’ notice to you of the same.

8. Customer Service and Support

   1. The EV Charge Points are the property of the respective Charge Point Operator. You are responsible for ensuring that you operate the EV Charge Points in accordance with any usage instructions of the respective Charge Point Operator.

   2. We are not responsible for the maintenance or proper functioning of the EV Charge Points and accept no liability in relation to your use of the EV Charge Points. The Charge Point Operator is fully responsible for the maintenance and proper functioning of the EV Charge Points.

   3. If you require guidance, service, or support on how to use any particular EV Charge Point, you will need to contact the relevant Charge Point Operator. Their customer services contact details are available online, and are often advertised on the EV Charge Point itself. We will of course assist you, however we can, where you are unable to access an EV Charge Point due to a failure in our services.

9. Complaints

   1. We hope you don’t have any need to complain, but if you do wish to make a complaint, please email hello@electroverse.com and we will do our best to resolve the issue with you.

   2. Complaints Procedure

      1. Submitting a Complaint: If you are dissatisfied with our service, you may formalise your concern by submitting a complaint ticket through our support channels.

      2. Initial Review: We will acknowledge every complaint ticket and assign it to a manager for initial review within three (3) working days of receipt.

      3. Resolution Period: We aim to investigate and fully resolve all complaints within twenty-eight (28) calendar days of receiving your ticket.

      4. Escalation Process: If you remain dissatisfied with the manager’s initial response or proposed resolution, you may request an escalation. Your complaint will then be referred to our Head of Customer Service for a second, independent review and final determination.

10. Your Information

    1. You agree that we may use any personal data that you provide to us in accordance with our Privacy Policy which is available on our website at https://octopus.energy/policies/privacy-policy/ and as set out in these terms.

    2. To invoice your Employer for your use of Fleet Charge, we share information about your charging sessions with them. This includes the date, time, location, energy used and cost of each charging session. For home charging, we share the details of sessions which you have classified as business. By using Fleet Charge, you confirm that you understand and agree to this information being shared with your Employer for billing.

11. Our Liability

    1. Nothing in this clause shall limit or exclude our liability for matters which cannot be limited or excluded under applicable law.

    2. We will not be liable to you for:

       1. Any loss due to circumstances beyond our control (Force Majeure event);

       2. Any loss which is indirect, consequential, economic or financial including loss of profit, revenue, goodwill, business, contractor wasted expenses;

       3. Any loss which was not or could not have been reasonably foreseen even if we, our employees, subcontractors or agents did not follow this Contract; or

       4. Any loss caused by the malfunction, interruption, disruption or failure of the EV Charge Points or RFID Card availability or operability.

    3. If you suffer any loss or damage, our responsibility to you will be limited to a maximum of £5,000 in any calendar year.

    4. We do not limit or exclude liability for death or personal injury caused by our negligent acts or omissions.

    5. Notwithstanding the above, should you be accessing the services in Germany or France the provisions in this clause shall not apply and the conditions of Schedule 1 shall govern liability under this agreement in their place.

12. Miscellaneous

    1. We may transfer, subcontract, assign or novate any or all of our rights (including the right to recover the charges) or obligations under the Contract without your consent, but this will not affect your rights under the Contract.

    2. You may not transfer the Contract or any of your rights under it without first obtaining our written consent.

    3. If we do nothing, or delay taking action, when you breach the Contract, we will still be entitled to take prompt action to enforce a similar or subsequent breach of the Contract by you.

    4. Notices to you under this Contract will be sent by post or hand to the billing address, or in the case of email to the last known email address that you have provided.

    5. Notices to us under this Contract must be sent by post to Octopus Electroverse Ltd, UK House, 5th Floor, 164-182 Oxford Street, London, W1D 1NN.

    6. If any part of this Contract is declared invalid, illegal or is void or unenforceable, in any respect under any law of any jurisdiction, whether pursuant to any judgement or otherwise, the validity of the rest of the Contract under the law of that or any jurisdiction will not be affected.

    7. Unless otherwise required by a mandatory local law, the laws of England and Wales apply to this Contract and any disputes arising shall be dealt with exclusively by the English courts.

    8. Our Professional Insurance coverage details are as follows:

       1. Professional Indemnity Insurance.

          1. Name of insurer: Various Lloyd’s of London

          2. Policy number: B0713GLOPR2302246

          3. Purpose of insurance cover: Professional Indemnity Insurance.

       2. Public Liability Insurance

          1. Name of insurer: Chubb European Group SE

          2. Policy number: UKCASD44816

          3. Purpose of insurance cover: Public Liability Insurance

       3. Data Protection Insurance

          1. Name of insurer: the Munich Re Cyber Consortium 7729, Lloyd's Insurance Company S, Munich Re Cyber Consortium 7727, Lloyd's Underwriter Syndicate No. 1080Axs, Lloyd's Insurance Company S.A. AXs 3328

          2. Policy number: B0713MEDTE2302968

          3. Purpose of insurance cover: Public Liability Insurance